To book a repair online please click here. Alternatively you can call the repairs line 24 hours a day on 01253228944 and press option 1 or call 08000730184. Please note that we only offer an emergency service between the hours of 5pm-8am and can only deal with emergency repairs at this time.
We are committed to ensuring that all of our properties exceed the decent homes standard and will offer an efficient, timely and reliable repairs service.
To help us reach our goals, we expect residents to maintain their homes to a reasonable standard. As a landlord we will ensure we will deliver a repairs and maintenance service that residents can be proud of.
We are responsible for repairing and maintaining the following parts of your home:
This means we are responsible for carrying out repairs to the following:
It is important to us that repairs are done quickly and to a high standard. We aim to fix things the first time we visit; to the quality you expect and at the time we say we’re going to call.
Occasionally there are times, such as when there is extremely bad weather or contractors are exceptionally busy, when we cannot carry out repairs as quickly as we would like.
We prioritise repairs into three categories based on how urgent they are. When you report a repair to us, we will tell you what category we have put it in. We measure response times from the date you report the repair to us.
These are repairs where a delay in fixing them is likely to cause a serious health or safety risk to you or your home. We will quickly make the problem safe and restore essential services within 24 hours. We will carry out a permanent repair during normal working hours.
Emergency repairs include:
To book a repair online please click here. Alternatively, you can call the repairs line 24 hours a day on 01253228944 and press option 1 or 08000730184. Please note that we only offer an emergency service between the hours of 5pm-8am and can only deal with emergency repairs at this time.
Mon | 08:00 – 17:00 | |
Tue | 08:00 – 17:00 | |
Wed | 08:00 – 17:00 | |
Thu | 08:00 – 17:00 | |
Fri | 08:00 – 17:00 | |
Sat | Closed | |
Sun | Closed |
Copyright © 2021 St George Housing - All Rights Reserved.
Community Benefit Society registered number: 9036
Registered office address:
182-184 Office 1574 High Street
Eastham
London
E6 2JA
T: 01253228944
E :support@stgeorgehousing.co.uk
Charitable Community Benefit Society